In the Bubble
‘To do things differently, we need to perceive things differently,’ John Thackara writes. I agree! In the Bubble is the [...]
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The 99 Conference post mortem
It’s rare to attend a conference where everything seems tailored exactly for you and your way of thinking. And yet [...]
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Re-work
“Talk to customers the way you would friends. Explain things as if you were sitting next to them. Avoid jargon [...]
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Changing the Change
“Something that we know very well about the present is that the world is changing, rapidly and profoundly. The only [...]
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